Terms of Sale

These terms apply to purchases from ELDENWAY HOME. The seller is ELDENWAY DINING LLC, established in 2026, at the business address below. We sell home textiles and soft-storage products to customers in Poland.

Products and included items

Before ordering, review the product's title, materials, construction, dimensions, price and package contents. Scene accessories are not included unless expressly listed. Cushion covers exclude inserts unless expressly included. Descriptions and images must correspond to the goods supplied. Non-conforming goods are covered by the remedies below.

Price and payment

We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay and PayPal. Payment options available for your checkout are displayed before you pay. Prices and order payments are in euros (EUR).

Displayed prices include VAT where applicable. Any shipping charge and the complete total payable are shown before you confirm payment. We do not add undisclosed charges to the order after acceptance. If a charge shown by the delivery process differs from the amount agreed at checkout, contact us so we can resolve it.

Placing and accepting an order

You can review the items, quantities, delivery address and total before submitting your order with an obligation to pay. We email an order acknowledgement. The sales contract is accepted when we send confirmation of acceptance or dispatch the goods, whichever occurs first. We provide confirmation of the contract and applicable terms by email or another durable medium.

If an item is unavailable or we identify a material listing error before acceptance, we contact you with the correct information and let you decide whether to proceed. We do not substitute goods or increase an agreed price without your consent. If the order cannot be accepted, any payment taken is refunded to its original method within 5 business days; the bank may take a further 3–10 business days to post it.

Delivery

Order cut-off: 14:00 ET on business days.
Order processing: 1–2 business days.
Transit after dispatch: 3–5 business days.
Total estimated delivery: 4–7 business days.

Orders placed after 14:00 ET, on weekends or on U.S. public holidays enter processing on the next business day. Business days for our published processing and delivery estimates are Monday to Friday, excluding U.S. public holidays. These are estimates, not guaranteed delivery dates. If a delivery issue arises, ELDENWAY DINING LLC will investigate, communicate with you and arrange an appropriate resolution.

ELDENWAY DINING LLC arranges delivery and bears the merchant-arranged transport risk until you or your designated recipient take physical possession. We handle lost, damaged or non-delivered orders directly. See our Shipping Policy.

Cancellation and amendments

To request cancellation or an address or order change, contact support@eldenwayhome.com as soon as possible. These requests can only be completed before shipment. Once an order has shipped, use the procedures in our Return and Refund Policy. Your statutory right of withdrawal remains available.

Returns, exchanges and refunds

We accept returns of defective and non-defective products requested within 30 calendar days after delivery. Send your commercial return within 14 calendar days after authorization. Original packaging is not mandatory. We charge no restocking fee and pay return and exchange shipping. Direct exchanges are available.

We process refunds within 5 business days after receiving the returned goods and checking the return. Refunds go to the original payment method. Your bank or payment account may take an additional 3–10 business days to show the funds. Statutory withdrawal refunds follow the separate legal deadline described in our Return and Refund Policy; the 5-business-day processing period does not extend that deadline.

The complete procedures, optional withdrawal statement and statutory withdrawal deadlines are in our Return and Refund Policy. Statutory withdrawal does not require authorization.

Legal guarantee and complaints

Our commercial policies add to your legal rights. Consumers in Poland retain all mandatory protections available under applicable Polish and EU consumer law, including the legal guarantee of conformity for at least two years from delivery. Where goods are faulty or do not conform to the contract, you may seek repair or replacement free of charge and, where the legal conditions are met, a price reduction or refund. These rights are not limited to our 30-day commercial return period.

Send complaints to support@eldenwayhome.com or the company address below. We handle complaints and communicate the remedy directly. Mandatory Polish and EU consumer rights remain in force, and you retain access to competent courts and applicable consumer complaint procedures. The version agreed at purchase continues to apply to that order.