Privacy policy

ELDENWAY DINING LLC is the controller of personal information processed in operating ELDENWAY HOME. This policy explains information used when you browse our store, place orders or contact us.

Information we process

We process contact and delivery details, billing details, order contents, transaction references, payment status, return and support correspondence, and information you choose to provide. Website operation also involves technical information such as IP address, browser and device information, security logs and cookie preferences. Optional analytics or advertising information is processed only where those tools are enabled and the required consent has been obtained. Please do not send full payment-card details or identity documents by email unless a specific, necessary and secure process has been explained to you.

Purposes and legal bases

Contract performance: taking payment, supplying your order, communicating about delivery, and handling contractual returns and exchanges.
Legal obligations: accounting, tax records, mandatory consumer remedies and valid legal requests.
Legitimate interests: proportionate fraud prevention, website security, responding to enquiries and resolving disputes, balanced against your rights.
Consent: optional marketing communications and non-essential cookies where required. You may withdraw consent at any time without affecting earlier lawful processing.

Order contact and delivery information is necessary to fulfill a purchase. Without it, we cannot complete delivery. Marketing consent is optional and is not a condition of buying.

Recipients and merchant responsibility

Information is disclosed only as needed to operate the store, process payments, deliver orders, manage support and maintain security. Recipients may include Shopify as our commerce platform, the payment service selected at checkout, delivery providers, necessary technology providers, professional advisers and public authorities where legally required. These disclosures do not transfer our responsibility for fulfilling your order or meeting our data-protection obligations.

International processing

Our company is based in the United States. Operating the store can involve processing outside the European Economic Area. Where a restricted transfer occurs, we must use a valid legal safeguard, such as an applicable adequacy decision or approved standard contractual clauses with any required supplementary protection. Contact us for information about the countries, recipients and safeguards applicable to your information and how to obtain a copy.

Retention and security

We retain order and payment records for the accounting, tax and legal periods applicable to the transaction. Support and return records are kept for as long as needed to resolve the matter and related legal claims. Marketing records are kept until consent is withdrawn or they are no longer needed, subject to a minimal suppression record to respect your preferences. Technical records are retained only as necessary for their stated security or operational purpose. Cookie durations are identified in the active consent settings. We restrict access to necessary personnel and apply appropriate technical and organizational safeguards.

Your rights

Where the GDPR applies, you may request access, correction, erasure, restriction, data portability and objection to processing, subject to the applicable legal conditions. You may object to direct marketing at any time. Contact support@eldenwayhome.com to exercise your rights. We respond without undue delay and normally within one month; if a lawful extension is necessary, we explain it within that first month.

You may complain to your local supervisory authority, including Poland's President of the Personal Data Protection Office (UODO). Contacting us first is not required. You may ask for human review and contest an outcome if a legally significant decision based solely on automated processing is applied to you.

Cookies and enquiries

See our Cookie Policy for cookie choices. The store is intended for adults making purchases. If you believe a child's information was provided without appropriate authorization, contact us. Privacy questions should be sent to support@eldenwayhome.com.