Shipping policy

Delivery market

We deliver to Poland. Eligible delivery addresses and available shipping charges are displayed at checkout before payment. Shipping charges, if any, are shown separately from the product price. The company address below identifies the business; it is not a statement of the parcel's dispatch location.

Processing and delivery estimates

Customer service is available Monday to Friday, 09:00–17:00 ET (U.S. Eastern Time). Order processing and customer service are closed on weekends and U.S. public holidays. ET follows Eastern Standard Time or Eastern Daylight Time as applicable.

Order cut-off: 14:00 ET on business days.
Order processing: 1–2 business days.
Transit after dispatch: 3–5 business days.
Total estimated delivery: 4–7 business days.

Orders placed after 14:00 ET, on weekends or on U.S. public holidays enter processing on the next business day. Business days for our published processing and delivery estimates are Monday to Friday, excluding U.S. public holidays. These are estimates, not guaranteed delivery dates. If a delivery issue arises, ELDENWAY DINING LLC will investigate, communicate with you and arrange an appropriate resolution.

Dispatch and tracking

We send a dispatch confirmation and tracking information by email when your order ships. Contact support@eldenwayhome.com if tracking is unavailable or appears incorrect. If an order is sent in more than one parcel, we identify the separate shipments.

Delivery issues and responsibility

ELDENWAY DINING LLC manages your shipment and remains responsible for goods until you, or a person you designate, take physical possession. Report a lost parcel, damage, missing item or failed delivery to us. We investigate and arrange replacement, redelivery or refund as appropriate. You do not need to resolve a merchant-arranged delivery problem directly with a carrier.

If delivery cannot be completed within the agreed period, we inform you and help arrange a resolution. Your applicable rights to require delivery within an additional appropriate period or to terminate and receive a refund remain available. Where law permits immediate termination, you retain that right.

Order changes

To request cancellation or an address or order change, contact support@eldenwayhome.com as soon as possible. These requests can only be completed before shipment. Once an order has shipped, use the procedures in our Return and Refund Policy. Your statutory right of withdrawal remains available.

Returns and exchanges

We accept returns of defective and non-defective products requested within 30 calendar days after delivery. Send your commercial return within 14 calendar days after authorization. Original packaging is not mandatory. We charge no restocking fee and pay return and exchange shipping. Direct exchanges are available.

We process refunds within 5 business days after receiving the returned goods and checking the return. Refunds go to the original payment method. Your bank or payment account may take an additional 3–10 business days to show the funds. Statutory withdrawal refunds follow the separate legal deadline described in our Return and Refund Policy; the 5-business-day processing period does not extend that deadline.

See our Return and Refund Policy for the full process and statutory withdrawal rights.