Refund policy

This policy applies to purchases from ELDENWAY HOME, operated by ELDENWAY DINING LLC, delivered to Poland.

30-day commercial returns

We accept returns of defective and non-defective products requested within 30 calendar days after delivery. Send your commercial return within 14 calendar days after authorization. Original packaging is not mandatory. We charge no restocking fee and pay return and exchange shipping. Direct exchanges are available.

To arrange a return, email support@eldenwayhome.com with your order number and the items you wish to return. A reason is helpful but is not required for a change-of-mind return. Tell us if an item is damaged, defective or incorrect so we can resolve the issue. Photographs may help our assessment but do not replace your statutory rights.

Non-defective commercial returns should be complete, clean and in the condition received, allowing reasonable inspection. Ordinary handling needed to inspect a product does not remove your statutory withdrawal right. Original packaging is not required; use suitable protective packaging.

Return form, label and address

Contact customer service to obtain the downloadable return form and prepaid shipping label. Download and print the form and include it with your return. If you cannot print it, contact us for an alternative. Missing original packaging or a printed form alone will not invalidate an otherwise eligible return.

We provide the correct return destination in your return instructions. The business address below is our company contact address; do not use it as a parcel return destination unless we instruct you to do so. ELDENWAY DINING LLC pays return and exchange shipping and remains responsible for managing the return.

Direct exchanges

You may request a direct exchange within 30 calendar days after delivery, including for a defective or non-defective item. Send the item within 14 calendar days after authorization. We pay both return shipping and shipping of the replacement. We confirm replacement availability and any price difference before proceeding. If the replacement is unavailable, you may choose another agreed item or a refund.

Refunds

We process refunds within 5 business days after receiving the returned goods and checking the return. Refunds go to the original payment method. Your bank or payment account may take an additional 3–10 business days to show the funds. Statutory withdrawal refunds follow the separate legal deadline described in our Return and Refund Policy; the 5-business-day processing period does not extend that deadline.

There is no restocking fee. For an accepted full-order return, we refund the product price and any original standard delivery charge. A separately chosen premium-delivery supplement is not included in a change-of-mind refund. For a defective, damaged or incorrect order, we also resolve associated delivery costs at our expense. Partial-order refunds cover the returned items and any delivery refund required by law. You will receive confirmation when the refund is issued.

EU statutory right of withdrawal

You may withdraw from an online purchase without giving a reason within 14 calendar days after receiving the goods. For an order delivered separately, the statutory period begins when you receive the last item, lot or piece as applicable. Send a clear withdrawal statement to support@eldenwayhome.com or the business address below before the deadline. Authorization is not a condition of exercising this right.

Send the goods back within 14 calendar days after notifying us of withdrawal. We pay the return shipping and provide the return instructions and prepaid label promptly. If our instructions are delayed, we will not use that delay to deny your rights.

We reimburse payments, including the least expensive standard delivery charge offered for the order, without undue delay and within 14 calendar days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, unless we have offered to collect them. We then process the refund promptly within the applicable legal deadline. Reimbursement uses the original payment method and carries no refund fee. Any bank posting period is separate from our obligation to issue reimbursement on time.

You may inspect goods as you would in a shop. Any lawful deduction for diminished value is limited to handling beyond what is necessary to establish the goods' nature, characteristics and functioning; it is not a restocking fee. We explain any proposed deduction.

Optional withdrawal statement

You may copy and email this statement. Use of this form is optional.

To: ELDENWAY DINING LLC, 4128 S BROADWAY, LOS ANGELES, CA 90037, United States; support@eldenwayhome.com.
I give notice that I withdraw from my contract for the following goods: [items].
Order number: [number]. Ordered on: [date]. Received on: [date].
Customer name: [name]. Customer address: [address].
Date of notice: [date]. Signature: [only if submitted on paper].

Faulty or non-conforming goods

Our commercial policies add to your legal rights. Consumers in Poland retain all mandatory protections available under applicable Polish and EU consumer law, including the legal guarantee of conformity for at least two years from delivery. Where goods are faulty or do not conform to the contract, you may seek repair or replacement free of charge and, where the legal conditions are met, a price reduction or refund. These rights are not limited to our 30-day commercial return period.

Cancellations and changes

To request cancellation or an address or order change, contact support@eldenwayhome.com as soon as possible. These requests can only be completed before shipment. Once an order has shipped, use the procedures in our Return and Refund Policy. Your statutory right of withdrawal remains available.

For delivery details, see our Shipping Policy. For assistance, see Contact Us.